HELP

FAQ'S

REFUND & RETURN

DELIVER POLICY

PRIVACY POLICY

TERMS & CONDITION

Frequently Asked Questions

General

I want to buy a product how can I make the payment?

You can make the payment through PayPal, VISA, MasterCard, American Express, Amazon Pay, and Discover. We use SSL secured Check out so you can make the payment without any worries.

I love a product, but I am unsure which size would fit me perfectly?

You can go through our size chart to know your size. Still if you have any problems regarding the size, no worries. You can leave us a message that you’re unsure about the size here and our support agent will assist you in getting a perfectly fitted product.

Can I return the product if I don’t like it or if it does not fit me perfectly?

We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized product may not be returned for refund or exchange under any circumstances.

Terms & Conditions for Shoe Returns

  • Once we have received and inspected the returned item, your return will be processed within 7 working days.
  • Standard size orders can be returned for a full refund or exchange.
  • Made-to-measure or other customized orders can only be returned for alteration.
  • We reserve the right to refuse returns/refunds that do not meet these criteria.
 
None of the given sizes seems to fit me perfectly; can I have a custom fit?

Yes, of course. You can select “Made to Measure” in size options and can provide your body measurements. In case you're unsure of your body measurements then you can select “I am not sure, I'll provide measurements later on email“ and place the order without any hesitation.

Once your order is placed, our customer support representative will get back to you and will guide you on taking your correct measurements.

Custom Orders

Can I get any type of jacket custom made? What details do I need to provide?

Yes, you can get literally any type of jacket custom made from us. You can share any picture or design for reference and write the description of your jacket in the Custom Order Form.

Are there any charges for requesting custom order, getting quotation and discussing custom order?

Please do not hesitate to fill the custom order form, there are no charges for quotation, discussion, or even getting an illustration made for your custom jacket. The only time we would charge you is when you make an actual purchase of your custom order.

 

Can I get my jacket custom made in any type of leather?

Absolutely Yes! It all starts with leather, over the years we have become experts in leather, getting it made from one of the finest tanneries of the world. Our core proposition is best quality leather that ranges from Lambskin, Sheepskin and Goatskin to Buffalo-hide and Cow-hide. We have the experience of making jackets in over 200 different leather articles differentiated by type, pattern, colors, shades & thickness.

Do you deal in fabrics other than leather for custom orders?

Yes, where our core strength is leather, we also make custom orders in other fabrics like cotton, polyester, satin, wool and other fabrics.